An email I wrote to Panera Bread:
Date: Thursday, April 22 @ 19:30:51 EDT
Topic: Fast food


***edit*** I got a response, read below the letter for their poor excuse***/edit***

Hello,

Today I decided on a whim to go to Panera bread. This was the first time I have ever dined there and I decided on the portabella mushroom sandwich. I do not eat any meat or cheese (vegan) so I wanted the mozerella off the sandwich. When requesting this I was told that there are no substitutions including aditions or subtractions on the sandwiches. I decided on getting the cold veggie minus the cheese adn cucumber dressing. Although the cold sandwich was adaquite (the roasted pepers was a nice touch on an otherwise bland overdone veggie sandwich) - I had my heart set on the portabela sandwich.

I don't know why that policy is in place. Certainly can't be a cost issue since removing cheese removes one of the most expensive ingredients of teh sandwich. And I don't see how even if the hot mushrooms were premade how something could stay longer than 15 minutes or so without the oil starting to seperate out of the cheese. I would assume that the cheese is added on twards teh end of the process so the cheese looks freshly melted if melted at all.

I think that policy should be reevaluated so vegans have more of a choice at your establishment.

**their response**

Dear Jared,

Thank you for contacting Panera Bread and informing us of your experience at our bakery-cafe.

I apologize for the difficulty you encountered regarding your Panini sandwich. I would like to share with you a little information on the process of making a Panini sandwich, so that you might better understand how they are prepared and why we will not subsitute or delete any items off of the sandwich:
Panini sandwiches are prepared fresh every morning. Each sandwich is built according to ingredient specifications.
The sandwiches are then put into a warmer to melt the ingredients together. Upon being ordered, the sandwich is grilled and served. Since the ingredients are melted together before grilling we cannot remove ingredients upon demand.
We work really hard to make your visit as enjoyable as possible, and we want you to enjoy your visit each and every time.
Thank you again for contacting Panera Bread, and have a great day! Sincerely,
Tracy Bonano
Customer Comment Coordinator






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