***edit*** I got a response, read below the letter for their poor excuse***/edit***
Today I decided on a whim to go to Panera bread. This was the first time I have ever dined there and I decided on the portabella mushroom sandwich. I do not eat any meat or cheese (vegan) so I wanted the mozerella off the sandwich. When requesting this I was told that there are no substitutions including aditions or subtractions on the sandwiches. I decided on getting the cold veggie minus the cheese adn cucumber dressing. Although the cold sandwich was adaquite (the roasted pepers was a nice touch on an otherwise bland overdone veggie sandwich) - I had my heart set on the portabela sandwich.